--- title: Privacy Policy | Global SIM Labs description: Learn how Global SIM Labs collects, uses, stores and protects personal information when you visit our website, contact us or engage with our services. --- [![Wordmark White on Dark](https://globalsimlabs.com/hubfs/Wordmark%20White%20on%20Dark.png)](https://globalsimlabs.com?hsLang=en) - [SIMULATIONS](https://globalsimlabs.com/simulations?hsLang=en) - [GLOBAL BRIEFINGS](https://globalsimlabs.com/briefings?hsLang=en) - [METHOD](https://globalsimlabs.com/method?hsLang=en) - [INSIGHTS](https://globalsimlabs.com/insights?hsLang=en) - [ABOUT](https://globalsimlabs.com/about?hsLang=en) [CONTACT US](https://globalsimlabs.com/contact?hsLang=en) # Privacy Policy Last updated: September 2026 Global SIM Labs respects your privacy and is committed to handling personal information responsibly, transparently and securely. This Privacy Policy explains what information we may collect when you visit **globalsimlabs.com**, contact us, request information, download or receive materials, participate in our programmes, or otherwise interact with Global SIM Labs. --- ## 1. Who we are Global SIM Labs provides high-immersion simulations, executive development, cross-cultural performance programmes, briefings and related professional services. For the purposes of applicable data protection law, Global SIM Labs is responsible for determining how and why personal information described in this policy is processed. **Contact:** hello@globalsimlabs.com **Website:** globalsimlabs.com **Legal entity:** Malcom McCluskey **Registered address:** 43 Abingdon Street, Sunderland, SR4 7RU, UK. ## 2. Information we may collect Depending on how you interact with us, we may collect: - your name, job title, organisation and professional contact details; - information you provide through website forms, enquiries or correspondence; - information relating to your interest in Global SIM Labs services, programmes, publications or events; - registration or participation information relating to simulations, briefings or other services; - communications between you and Global SIM Labs; - technical information such as browser type, device information, IP address and website usage data; - information about how you interact with our emails or website; - professional information available from public or legitimate business sources where relevant to business development. We do not intentionally seek sensitive personal information through this website unless there is a legitimate and appropriate reason to do so. ## 3. How we use your information We may use personal information to: - respond to enquiries and requests; - provide brochures, publications or other requested material; - arrange discovery simulations, briefings, meetings or programme participation; - deliver and administer Global SIM Labs services; - communicate with clients, prospective clients and professional contacts; - manage our business relationships; - improve our website, programmes and services; - understand which content and services are of interest to our audience; - send relevant professional communications where permitted; - protect our website, systems, intellectual property and business interests; - meet legal, regulatory, accounting or contractual requirements. We do not sell personal information to advertisers or data brokers. ## 4. Our lawful bases for processing Where applicable data protection law requires a lawful basis, we normally rely on one or more of the following: **Consent** — where you have actively agreed to receive a particular communication or where consent is otherwise appropriate. **Contract** — where processing is necessary to provide services you have requested or to take steps before entering into an agreement. **Legitimate interests** — where processing is reasonably necessary for operating, developing and promoting Global SIM Labs, managing professional relationships, responding to business enquiries, protecting our interests and understanding our market, provided those interests are not overridden by your rights. **Legal obligation** — where we need to process information in order to comply with applicable law. Where we rely on legitimate interests, we consider the nature of the information, the context in which it was obtained and the reasonable expectations of the individuals concerned. ## 5. Business development and professional communications Global SIM Labs may contact individuals in a professional capacity where we reasonably believe that our research, publications, briefings, simulations or services may be relevant to their role or organisation. Professional contact information may come directly from you, from your organisation, from publicly available professional sources, or from reputable business-information providers. You may ask us at any time not to send further marketing or business-development communications. Any marketing email we send will provide an appropriate way to unsubscribe or otherwise change your communication preferences. ## 6. Website forms and CRM Information submitted through Global SIM Labs website forms may be stored and managed using HubSpot or other business systems used to manage enquiries, relationships, communications and website activity. HubSpot may process information on our behalf as a technology service provider. HubSpot publishes its own privacy and cookie information explaining how its services handle personal data and related technologies. Access to personal information within Global SIM Labs is limited to those who reasonably require it for legitimate business purposes. ## 7. Cookies and website analytics Our website may use cookies and similar technologies to: - operate essential website functionality; - remember preferences; - understand website traffic and usage; - measure the effectiveness of content or communications; - improve the performance and usability of the website. Where required by applicable law, non-essential cookies will not be used without appropriate consent. You can control certain cookies through our cookie banner, browser settings or other preference tools made available on the website. The ICO currently states that website visitors should be informed when cookies are used and that agreement is generally required for cookies that are not strictly necessary. We recommend maintaining a separate **Cookie Policy** or cookie-preferences notice alongside this Privacy Policy. ## 8. Sharing your information We may share personal information with carefully selected third parties where reasonably necessary, including: - website hosting, CRM and technology providers; - email and communications providers; - analytics and website-service providers; - professional advisers; - contractors or practitioners involved in delivering Global SIM Labs services; - payment or administrative service providers where relevant; - regulators, authorities or other parties where required by law. We require service providers handling personal information on our behalf to use it only for appropriate purposes and to protect it appropriately. We do not disclose personal information to third parties for their independent advertising purposes. ## 9. International data transfers Global SIM Labs operates internationally and may work with service providers, practitioners, clients and participants in different countries. As a result, personal information may sometimes be processed or stored outside the country in which you are located. Where applicable law requires safeguards for international data transfers, we seek to use appropriate contractual, organisational or other recognised safeguards. ## 10. How long we keep information We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legitimate business, contractual, legal, accounting and regulatory purposes. Retention periods may vary depending on the nature of the relationship and information involved. For example, enquiry and professional relationship information may be retained while there is a reasonable business purpose for maintaining the relationship, while contractual and financial records may need to be retained for longer periods. When personal information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable. ## 11. Simulation and programme confidentiality Global SIM Labs simulations and development programmes may involve participant information, performance observations, feedback or development records. Where such information is collected, it will be used for legitimate programme delivery, feedback, quality, administration and agreed development purposes. Global SIM Labs does not routinely record confidential simulation sessions unless this has been expressly agreed in advance. Information generated within simulations will not be disclosed outside the relevant professional context except where agreed, required for programme delivery, or required by law. ## 12. Your rights Depending on the law applicable to you, you may have rights concerning your personal information, including the right to: - request access to information we hold about you; - ask us to correct inaccurate information; - request deletion in certain circumstances; - object to particular forms of processing; - request restriction of processing; - withdraw consent where processing is based on consent; - request transfer of certain information; - complain to an appropriate data protection authority. These rights are not absolute and may depend on the circumstances and applicable law. To exercise a privacy right, contact: **hello@globalsimlabs.com** We may need to verify your identity before acting on certain requests. ## 13. Security We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure. However, no internet transmission or information-storage system can be guaranteed to be completely secure. ## 14. Links to other websites Our website may contain links to third-party websites, platforms or services. Global SIM Labs is not responsible for the privacy practices of those organisations. We encourage users to review the privacy information provided by any third-party service they use. ## 15. Children Global SIM Labs services are intended for professional and organisational audiences and are not directed at children. We do not knowingly use this website to collect personal information from children. ## 16. Changes to this policy We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements. The current version will be published on this page with the date of the latest update. ## 17. Contact us For questions about this Privacy Policy or how Global SIM Labs handles personal information, contact: **Global SIM Labs** **Email:** hello@globalsimlabs.com **Website:** globalsimlabs.com **Registered address:** 43 Abingdon Street, Sunderland, SR4 7RU, UK. If you are based in the United Kingdom and believe your data protection rights have not been respected, you may also have the right to complain to the Information Commissioner’s Office or another competent supervisory authority applicable to your location. --- ![Wordmark Dark On White](https://globalsimlabs.com/hubfs/Wordmark%20Dark%20On%20White.png) High-immersion performance simulations for global leadership, complexity and cross-cultural performance. 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